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New Contributor
pgwinn
Posts: 2
Registered: ‎03-31-2009

PC Meter Connect Download

Where can I find the PC Meter Connect Download and info about the software.

 

Normally this school uses an anlog phone line to add postage, but the line is going to be rolled to our voip system. When testing the DM100i Postage Meter the unit with one of our ata devices, the would connect and get its balance. Then it always lost its connection while trying to add postage. After frustration, I hooked it up to the old anog line and remove the dialing prefix and it added the postage without any timeouts. I am not sure what setting would need to adjusted to make the meter work with our Voip system, but If I can get the software installed, then we avoid having to address this issue.

 

The unit has been update to its latest software, so as to be ready to be detected by the software.

Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: PC Meter Connect Download

pgwinn,

 

I'm sorry, but our PC Meter Connect is not currently compatible with VOIP.  You will need to continue to use an analog line to make a connection for updates and refills.

 

Thank you,

Jeremy

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New Contributor
pgwinn
Posts: 2
Registered: ‎03-31-2009

Re: PC Meter Connect Download

Jeremy,

 

   I think you have misread my post, because I we are rolling the the anlog phone line I want touse PC Meter Connect to download posatage to the DM100i through its usb port.

 

It was my understanding that you could use PC Meter Connet with the usb port on the DM100i to download postage through the PC's internet connection.

 

Peyton

Network Infrastructure Admin

******* School District, Ms

Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: PC Meter Connect Download

[ Edited ]

Peyton,  

 

Thank you for your reply, and I apologize for my misunderstanding with this originally.   

 

In order to make a connection in the way that you described (USB), you would need a specific Pitney Bowes USB cable and CD to run the program.  If you do not have this USB cable and CD, you can obtain this at our online store, www.pb.com/supplies.  The order number for these items is 2S6-A.  If you do have this cable and program, can you let me know exactly how you have this connected, if the CD installed the program successfully, and what happens when you try to use your PC Meter Connect?  

 

Also, this program runs best within these specifications: 

 

Windows 2000TM, Windows XP with the latest service pack or Windows Vista

1.2 GHz processor, 512 MB RAM

Internet Connectivity  

 

Thank you,

Jeremy 

Message Edited by PB-Jeremy on 04-03-2009 04:47 PM
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Visitor
PaulBrewer
Posts: 1
Registered: ‎05-02-2009

Re: PC Meter Connect Download

Hi. We alread have a DM100i that did not come with the PC Meter Connect software cd. Can't this software be downloaded instead of purchased for $50 online? We already have the USB cable. Doesn't this sofware usually come with the machine? Thanks
Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: PC Meter Connect Download

Hi Paul,

 

It looks like we made a mistake by not getting you the CD to download the PC Meter Connect program onto your PC, sorry about that.  I have sent you a private message, as I will need your specific account information to help you with this.  Could you please click on "Message" on the upper right hand corner of this page and then click on "PC Meter Connect."  We do not currently have this program available for download online.

 

Thank you,

Jeremy

__________________________________________________________

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Newbie
Dan-ApexOD
Posts: 1
Registered: ‎02-17-2010

Re: PC Meter Connect Download

Hi,

 

We moved offices.  Our new office only has VOIP so I want to download postage via USB for our mailstation 2, however, I can't find the installation CD.  I would like to download the PC Meter Connect software so we can get postage added and get up and running here.  Thanks in advance.

 

-Dan Schwarz

Best regards,

-Dan Schwarz
Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: PC Meter Connect Download

Dan,

 

Could you send me a private message with your account # and contact information.  I'll see what needs to be done to get you set up with PC Meter Connect.

 

Thanks,

Jeremy

__________________________________________________________

If you have any questions regarding the board please drop me a message. If a post has answered your query please mark it as Solved
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Moderator
SandyD
Posts: 130
Registered: ‎08-05-2009

Re: PC Meter Connect Download

Newbie
OnMaui
Posts: 1
Registered: ‎01-05-2011

Re: PC Meter Connect Download

I am trying to update my postage meter through PC Meter Connect.  But it is telling me internet is not detected.  Is there certain settings I need to input before I can start updating?  All other applications on my computer needing the internet can be used.  Please help.:smileysad: