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Retrieving e-return informatio n
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07-29-2009 06:23 PM
I am new to the e-certified/e-returns. We processed several envelopes yesterday and printed the tape, but I cannot find anything online. I believe I read somewhere they only update once a week (Monday). Is that true? What happens if I need something sooner?
I also read that we are to enter a Mailer ID number. I have the number, but was not prompted on our mailing machine to enter it. Could the gentlemen that set the machiine up have entered it? Do we enter the number every time?
Thank you,
46counties
Re: Retrieving e-return informatio n
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07-30-2009 09:39 AM
Hi 46counties,
Welcome to the forum!
We have had similar questions by others this week. Here is a link to a thread that answers your questions in detail:
You may also find this thread helpful:
If it is the case that you processed some mail pieces with E-Return Receipt, yet your Mailer ID# was not entered into your meter, please let me know, as these signatures would then need to be requested from the USPS.
Thank you,
Jeremy
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Re: Retrieving e-return informatio n
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07-30-2009 09:46 AM
It would be best if you keep a record of all the certified mail that is sent out to where you can go online and look the item back up by the tracking number. Once you press for the machine to CONNECT NOW, it will dial PB and it will upload everything that you have entered into PB website. This info for the mail pieces will not be available until the next day however.
Once you send this file off it wil go direct to PB and will be uploaded. If your machine does not ask for it to be connected, all you will need to do is press the FUNDS button and click GET POSTAGE BY PHONE BALANCE. This is a manual way to send the file off without waiting for it to update itself overnight. If this helps let me know bc i know sometimes we have to do that here with our machine.
It will also give a detailed description once the mail piece is on file. You can keep track of everything then from the time it is at Electronic Shipping Info Received all the way to the time it is Delivered.
The thing about keeping a sheet/record of everything sent, you can go and search by ZIP or by the tracking number itself.
Re: Retrieving e-return informatio n
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07-30-2009 11:39 AM
Thank you again fsb129!
Elizabeth








