11-14-2012 01:24 PM
At my office, we have just started using a Mailstation2 postage meter. We have been able to use PB Meter Connect to add postage and setup to get the meter functional. However, we have not managed to get the connection device to actually connect to the internet. All of the lights are the right color and flashing appropriately, but cannot be detected on our network. Has anyone else had the same trouble? Were you able to solve it? The features specific to the webconnect were the things that make the mailstation right for my office.
11-16-2012 04:56 PM - edited 11-16-2012 04:58 PM
When unable to make a connection with pbWebConnect, we like to follow these tips. Your computer must meet these minimum requirements:
Also, ensure the lights on the communication device are illuminated. If they are not illuminated, or are blinking, there is a problem. Please let me know which lights are not illuminated or are blinking. Simply disconnecting the power cord, waiting one minute, reconnecting the power cord, and waiting another minute, might resolve this.
Run this test to determine if the problem is caused by security filters or firewall settings on your network. Go to http://cometservp1.pb.com/t3cometserver.asp. If you get a specific message, there is most probably a problem with web filtering or firewall settings. This might be resolved by adding the Pitney Bowes domains to your network (listed below). If you get a series of zeros, such as 00000000-0000-0000-0000-000000000000, web filtering or firewall settings are probably not the cause of the problem.
Here is the list of domains which can be added:
The communication device, by default, is set to Dynamic IP / DHCP. Static IP can be set on the postage meter, like this:
If you are connecting wireless (WPS), your wireless router must use WPA-PSK/WPA2-PSK or [AES]/WPA2-PSK [TKIP]. WEP or “None” cannot be used. The communication device should be set up for wireless like this:
11-17-2012 03:01 AM
Welcome to the Community, GNOFHAC!
Be sure and stop over to our Welcome Thread and Introduce Yourself. This is a great way to learn more about the Community and tell us a bit about yourself as well!
Should you have any questions or concerns, please do not hesitate to ask.
11-21-2012 09:58 AM
Thanks for your responses. We do have a static IP address, so I tried to use the instruction for the Static IP setup on the meter. The option to "Check LAN settings?" is not available on the Mailstation2 meter I have. All the options listed seem to specifically relate to dial-up only.
11-21-2012 05:34 PM - edited 11-21-2012 05:35 PM
Thank you for letting me know this. We will need to issue you a software update so that your Mailstation 2 will have the "Check LAN settings" option. Could you send me a private message with the serial # of your Mailstation 2, and your contact information please?
11-27-2012 10:54 AM
Thank you for the private message. I have issued you a software update. Could you make a connection to Pitney Bowes on your Mailstation 2 to download this update. This should remedy this, so that you have the "Check LAN settings" option.
11-30-2012 02:35 PM
Thanks for the update. The new option to change LAN settings installed, and the static IP info had been automatically detected, so I didn't have to enter the info. But still no luck in getting pbWebconnect to work.
11-30-2012 04:39 PM - edited 11-30-2012 04:39 PM
I’m glad to hear you have the change LAN settings option and were able to set up Static IP. However, I see you are still unable to get pbWebConnect to work. Does pbWebConnect give you an error message?
There could also be settings in your network that is blocking the incoming or outgoing connection. Your network administrator should be able to identify if something in your network is indeed blocking incoming or outgoing connections to us.