Equipment, Hardware and Supplies

[danbrame]

we are having problems with our K700 when trying to add postage, it connects and i get the message it is adding postage, but then it gives me a 'network error EDE29' message and needs to be restarted. have tested the analog line and it all works fine.

Any ideas? 

[PB-Ben]

Danbrame,

Thank you for posting your inquiry. 

This particular error is a time-out error.  It occurs when you have tried to connect to the Data Center and a previous or current error has interrupted the connection process.

If you get this error again press the C (Clear) button.  If nothing happens within 5 seconds, try rebooting the meter and wait a full three minutes.

If unresolved, check for printer jam.  If there is a printer jam, clear.  Remove ink cartridge and reseat print head.  Try refill/connection to Data Center again.
 

If no printer jam in meter, at that point it will be best for you to contact our Small Business Support line at 1-800-468-8454 to speak with an agent trained to troubleshoot this issue.

If you have any other questions, please let me know.

Thanks again for your post,

Ben