04-21-2009 04:44 PM
There are a couple suggestions that may prevent this smearing.
If you have a DM500 - DM1000, the first and most common suggestion is to move the thickness adjustment knob to the thickest position possible that will still allow the mail pieces to feed in.
If you have a DM500 - DM1000, you can run the machine at a reduced speed.
You can also clean the area of the mail machine where the envelopes feed through. To start, you can blow out this entire mail path with nonflammable canned air. Then, you can take an alcohol pad and wipe down any belts and rollers you can reach.
If you still experience smearing at this point, most suggestions are to use a less glossy material, as the ink may not have enough time to dry onto the material before smearing occurs.
If the print is still smearing after following these suggestion, then we would want you to place a service request.