08-11-2008 10:47 AM
08-12-2008 05:14 PM
Thank you for your post!
I believe these instuctions are related to the problem you are experiencing. Let try this first.
Your Network Administrator may need to change some firewall settings to allow the ICC to communicate over the Internet to Pitney Bowes. Specifically, the ICC may need access to Pitney Bowes’ Servers by allowing outbound HTTP (80) and FTP (21) access to 18.104.22.168/20 through your firewall.
If your Network uses Static IP address, then the Network department will need to provide an IP address, Subnet Mask, and Default Gateway for entry into the ICC.
Otherwise, here are some other options to consider.
Dynamic or Static IP Addressing
Connecting the ICC to the Network
1. Connect the Compact USB Network Adaptor to an available USB port on the Mailing Machine or USB Hub (not the ICC).
2. Connect the LAN cable to the RJ45 port on the USB Network Adaptor and your network jack
Enabling the ICC
The ICC comes with the LAN feature enabled, but this feature must be selected for use before it becomes active. Once Internet access has been enabled through the firewall, by your IT representative, LAN connectivity needs to be established by doing the following:
1. Press the Menu key on the ICC
2. Choose Set Up
3. Choose Phone/Network Set Up
4. Choose Modem Type
5. Choose Use LAN
6. Choose Ok, Restart Now
The ICC will now be enabled for use over the LAN. To check connectivity, you can do a balance inquiry by following the steps below:
1. Press the Funds Key
2. Choose the Get Postage by Phone® Balance
3. The following should occur in quick succession
a. Display of Requesting Balance
b. Display of Processing
c. Display of Actual Balances
4. Press Done to Exit
If an error message is delivered, you must go back over the Set Up instructions contained herein with regards to the ICC and check the firewall parameter settings before continuing.
08-13-2008 09:55 AM
Jeremy - Thanks for your response. The menu selections you've given do not match up with our machine which is a DM300c.
As previously stated ports 80 and 21 are open through the firewall and we can FTP to 22.214.171.124 from a pc. The stamp machine automatically gets it's IP address from our DHCP server.
Our Main Menu selections are Printing Options, Setup, Reports, Accounts, Preset Options, Text Message, Maintenance, Data Center Options, Advanced Features.
In the Data Center Options the selections are;
Check for Updates, Phone Settings, Distributor Settings, Network Settings, Firewall Settings, Connection Mode
The Phone Settings are Tone and it's set to dial the 866.297.8025 number
The Distributor settings are Account ID (Internet.pbint.uspb003) Password ( xxxxxxxx) IP (10.60.0.2), Server Port (7676)
Network Settings are Get IP - Auto
Firewall Settings are Ping (enabled), Trust (ALL), Trusted Host (126.96.36.199)
Connection Mode - Auto
Perhaps something here is set incorrectly?
Thanks for your assistance-
08-13-2008 12:37 PM - edited 08-13-2008 12:39 PM
I am sorry, I did give you the incorrect directions on how to check these settings. The directions I gave were for the DM500 - DM1000 mail machines.
Reading through the settings on your meter in your previous post, everything seems to be correct.
This would start to point towards the service representatives thoughts about it being with the chunking in your firewall. I am not familiar with what chunking in a firewall is. I can suggested using google to find information on what chunking is. Usually wikipedia is a good source for this kind of information.
12-11-2008 09:45 AM - edited 12-11-2008 10:43 AM
02-16-2010 01:54 PM
03-16-2012 04:51 PM
I am having this same issue, and like you I've made an exemption for the IP in my B'Cuda Web Filter. When I use PB's test app, called 'Constant Connection Testing Utility', all 4 tests say 'OK'. PB's answer to this is that their application is wrong, even though they are the ones who told me to run it.
Assuming the problem is not my B'Cuda, would my ASA be to blame? I find it strange that the PB machines can't work on my network when every other device ever has absolutely no issue. I'd certainly appreciate any further suggestions.
03-20-2012 05:04 PM
I agree with you in that it seems strange that you are having this problem (timing out when trying to make a connection) given the fact that all 4 tests from our testing utility come back as okay and also the fact that no other devices on your system have problems sending/receiving data.
It will be much more effective for me to understand the specific settings on your postage meter, as well as some of your network settings, to find the cause of this problem. For this reason, could you send me a private message with the model and serial number of your postage meter?
03-20-2012 05:17 PM
Welcome to the Community, Kwin81! We hope that Jeremy has been helpful in responding to your question. We'd love to see you stop over to our Welcome Thread and Introduce Yourself. This is a great way to get to know the folks around here!
Be sure and let us know if we can be of any assitance for you!