Equipment, Hardware and Supplies

[chlfdotorg]

My K700 series meter has never updated to the new rates since May; I have to manually enter the .44.

The display asks to do an inspection, but when I say yes it returns EDE00 network error and requires a restart.

Mailstation assistant says the meter is not connected, even though the computer says it is.

I'm running a new iMac and running the Mailstation assistant (latest version) through Parallels and operated this setup successfully for several months prior to this behavior.

I can't find anyone else reporting the EDE00 error, so I have no idea where to turn.

Please advise asap.

JSam

[PB-Ben]

Chlfdotorg,

Thank you for posting your various issues with your meter on the forum.  I will do my best to get to all of them.

Now, you start off mentioning that you have a model K700 meter and then go on to state that you are running the Mailstation Assistant software on your iMac.  So can I assume that you actually have a model K7M0 Mailstation 2 meter? (The K700 Mailstation does not have the ability to connect to a computer).

Because the Mailstation Assistant software is not compatible with Mac, we cannot provide support for any programs that you run through the Parallels software, you would want to contact their customer support line.  The EDE00 error is connectivity issue, the meter is probably having trouble connecting to the data base through the Parallels software.

The other option to connect to our data base to clear the connection would be to hook the meter up to an analog phone line and dial in that way.  The meter is required by the USPS to connect to the data base every 60-90 days, that is why you're receiving the "Inspection Due" error.

As for the rates, because I don't have your account info, I can't check to see if you've actually downloaded the software update for the May Rate change (send me a private message with your account info if you'd like me to check).  Try the following steps to update the preset on your machine:

1. Reboot the machine by unplugging the machine from the wall outlet, let the machine sit for one full minute, and plug the machine back in. 2.  Press the class button, enter at 1st class, enter at letter3.  Press Menu4.  Page down to change setup5.  Press yes6.  Page down to use preset setup7.   Press yes8.   View stored preset press no9.   Store new preset YES10.  Review settings to be stored - NO11.  Confirm: stored preset- YES12.  View new preset- NO 13.  Stay in setup- NO

 Please let me know if you are still unable to connect the meter to the data base.

Thanks,

Ben

[atortuga]

I am having the exact same problem as you. I also run Windows via Parallels (on my MacBook Pro), and have successfully used mailstation assistant in the past, but I am suddenly not able to connect to replenish my postage. Windows clearly shows that the meter is connected - however, the mailstation assistant software says that the meter is not connected. Whey I try to add postage direct from the meter, I also get the EDE00 network error. Someone in customer service says I need a new USB cable, but I don't see how that can be, since Windows sees that the meter is connected. I did update Parallels between now and when I last connected, but I don't see how that can be the problem.

So I'm afraid I'm no help, but just to let you know that you're not the only one out there with this problem.

If the USB cable they are sending doesn't help (and I don't expect it to), I'll probably just send the meter back and turn to stamps.com.

[atortuga]

Technical support was not able to help me.

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   (edited by PB-MikeH please see: Terms of Service)

[PB-Jeremy]

atortuga,

Sorry about the delayed response, I was verifying things on our end to see how best to approach this.  I did confirm that when using Mac / Parrallels, you would need to contact their help support to determine why your operating system cannot communicate properly with this software. 

Have any other Mac / parrallels users had this issue, and found a solution to offer atortuga?

Thanks,

Jeremy

[SandyD]

Hi atortuga,

Welcome to the community!

If you have any questions about the community, please let us know. Also feel free to come over and Introduce Yourself . We hope to see you back soon!

[oolongpig]

I have exactly the same question.

Error code: EDE00

I can't use it at all right now.

[MacUser]

Is someone at PB working on making Mac compatible software?

I was a PC owner when I got the mailstation 2 and it makes no sense that now that I have a Mac, I can't add to my meter, I mean, do you realize how many people actually use Mac AND PB??? It seems absurd that we mac owners have no options!

If you can't do a software update then it seems to me that you should create some type of internet way to transfer funds. We can add funds to our account online, we should be able to update our meters that way too.

The answer CAN'T simply be, "we got nothing for you" - FIX IT! Customers are customers, it's good business to make sure people who use your product can continue to do so regardless of what operating system they have.

I don't recall when you were approaching to try the meter, any of the material saying this was for PC ONLY or that as long as I have a PC I'm golden but if I switch to Mac I'm screwed.

C'mon PB get with it!

Frustrated Mac Mailstation 2 User