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New Contributor
itsgi555
Posts: 3
Registered: ‎04-21-2008
Accepted Solution

Inspection Required?

I've got a postage meter and for a while it's said "Inspect Due" but now it says "Inspect Req" and it won't allow me to stamp any postage.  Any ideas what this means or what I have to do?
Thanks!
Jim
New Contributor
Beavercreek
Posts: 2
Registered: ‎04-21-2008

Re: Inspection Required?

It probably means that you need to add postage even though you have postage available.
New Contributor
itsgi555
Posts: 3
Registered: ‎04-21-2008

Re: Inspection Required?

I don't think so as I've never seen this before and I've had the unit for almost a year now...I add postage pretty regularly as well.
Regular Visitor
ColorMarkLC
Posts: 1
Registered: ‎04-21-2008

Re: Inspection Required?

I  have had this message before.  You need to hit the funds button, get pbp balance, it will dial and once it shows the amount it will clear the inspection error.  This worked for me, hope it works for you as well. 
New Contributor
1stClass
Posts: 6
Registered: ‎04-21-2008

Re: Inspection Required?

[ Edited ]

USPS regulations require that a meter be inspected and this occurs automatically whenever the meter is refilled or the system connects to the Data Center to check the balances. If a connection to the Data Center or refill does not occur within 60 days, an INSPECTION DUE message will appear on the meter. If the INSPECTION DUE message is not cleared within 30 days, the meter will display INSPECTION REQUIRED and a connection to the Data Center is necessary.

 

For most, if not all, Pitney Bowes meters, all you need to do is perform a zero dollar ($0.00) refill transaction to make the connection and clear the message. You do not need to refill for any dollar amount. There are no fees associated with $0 refills.

 

 

Message Edited by 1stClass on 04-21-2008 01:37 PM
New Contributor
itsgi555
Posts: 3
Registered: ‎04-21-2008

Re: Inspection Required?

I did a refill before I saw the posting above and it worked.  Thanks everyone!
New Contributor
sanchez
Posts: 8
Registered: ‎04-21-2008

Re: Inspection Required?

We have the DM100i, probably the most common PB machine.  It does not allow $0 refills.
Frequent Contributor
Guardian
Posts: 75
Registered: ‎04-16-2008

Re: Inspection Required?

Of course not, that would be too easy. I mean they might as well make something when they force an inspection. Your choices are either to get the lowest refill amount and have it done or do what works for us when we don't use enough to have to contact refill, just hit the C (clear) button a couple of times and press No twice and it will go away.
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Product Support Specialist
PB-Jeremy
Posts: 1,575
Registered: ‎05-02-2008

Re: Inspection Required?

You are correct in that you cannot do a $0.00 refill on the DM100i.  There are 2 main ways to make a connection with that meter without adding postage.

 

1) Press the funds button until you see the message "Check PBP Balance (yes/no)" displayed on your meter.  Press the enter button twice.  The meter will dial out.  If it is able to make a successful connection to the server, it will display your balance.  Choose Ok.  The meter will return to your normal preset and the Inspection Due or Required message will be cleared.

 

2) Press the options button.  Choose set up.  Choose check for updates.  Choose Intellilink - get update.  The meter will dial out.  If it is able to connect to the server, it will usually display no updates available.   Choose Ok.  The meter will return to your normal preset and the Inspection Due or Required will be cleared.  If there is an update, it is always a good idea to allow the meter to perform the update.

 

If you are unable to make a connection to the server, you will be unable to clear this message.  In those cases, it is usually best to contact the service department at 1-800-522-0020.  These connection problems are very diverse.

 

 

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New Contributor
sanchez
Posts: 8
Registered: ‎04-21-2008

Re: Inspection Required?

I like how they say Problem Solved, yet 1 1/2 years later they are still telling that they are correcting the software issue that doesn't allow $0.00 refills.  Thereby making people add postage and PB collecting their $15 per person.

 

Gee I wonder how complicated it would be to make it just do the inspection and not ask to add funds.  But I guess they would then be losing millions in revenue from unneeded postage refills.