10-12-2008 09:09 PM
10-13-2008 05:14 PM
For DM500 - DM1100 only
Error 1983 stands for a print head error. When you have this error, you can first try these trouble shooting directions:
If error 1983 is still displayed, you can next try these directions:
If the error is still displayed, you can next try this:
You can use canned air and an abrasive material (such as a manilla folder or dollar bill). You will rub this abrasive material on the chrome contacts.
If after following these trouble shooting tips you still have error 1983, then a service representative will need to be dispatched to your location. To place a service request online, go to www.pb.com. Then, log in with your username and password. If you do not have one, click on register now. When you come to the My Account page, click on “Request Product Support.” Next, locate your equipment and click on “Place a Service Request.” Then, click on “Request On-Site Service.”
Otherwise, you can call our service department at 1-800-522-0020.
Error 0810 is a general error on the mail machines. This is usually clear by turning the meter off for 3 minutes, and then turning it back on. Many times, this will lead into a different error (such as 1983).