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New Contributor
AdamRR
Posts: 4
Registered: ‎04-20-2009

DM100i wont update

[ Edited ]

edit 4-20-09

 

------------

 

My orig problem:

 

I just did an update, after it completed, the screen says...

 

System Fault DE13

Please Reset. Turn off power, then turn on. 

 

How do I restart? There is no restart button, and no other button does anything (inluding the power). 

 

------------

 

New Problem:

 

So I tried to do the update again and watch the screen.

 

Right now it has been on update file 1 of 6 @ 4% for a while now. 

 

 --------------

 

I have a couple numbers on the back, what is the serical number?

 

US: CFTMD108BP700

 

2677938

 

or something else?

 

Is this problem related to this post

http://forums.pb.com/ptnb/board/message?board.id=prod_discuss&thread.id=1023

 

Message Edited by AdamRR on 04-20-2009 11:19 AM
Message Edited by AdamRR on 04-20-2009 12:24 PM
New Contributor
AdamRR
Posts: 4
Registered: ‎04-20-2009

Re: how do I restart my DM100i

it is definitely stuck a file 1 of 6 @ 4%
New Contributor
AdamRR
Posts: 4
Registered: ‎04-20-2009

Re: how do I restart my DM100i

pulled the plug and started over.

 

Now it is stuck at file 2 of 6 @ 12%

New Contributor
AdamRR
Posts: 4
Registered: ‎04-20-2009

Re: how do I restart my DM100i

After numerous attempts (pulling power cord and retrying) it finally updated.
Product Support Specialist
PB-Jeremy
Posts: 1,577
Registered: ‎05-02-2008

Re: how do I restart my DM100i

AdamRR,

 

I'm sorry to hear you were having problems with this.  I'm glad your machine is working properly now.

 

The link you referenced, http://forums.pb.com/ptnb/board/message?board.id=prod_discuss&thread.id=1023, would be related to the problems you experienced.  This thread can also be found at this link:

 

Cannot update meter - Model P700, P7L1, DM100 or DM200

 

Thank you,

Jeremy

 

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