10-05-2009 12:07 PM - last edited on 10-05-2009 04:59 PM by SandyD
Not sure how to post a new topic so I'm hoping this gets to the correct person. I just replaced the ink Cartridge on our DM100i and it won't print at all, I mean the cartridge is discharging ink, but it's not ending up on the envelope. Purged the heads, took the print head out and cleaned it up. Ran the update on the machine but it won't print. I was printing just fine before I changed out the cartridge. Any clue an what to do to correct this issue.
[Title edited for clarity.]
10-06-2009 08:55 AM
I found this info on the PB website:
"The DM100i may be in seal-only mode, which disables printing. Press Home to return to the Home screen and resume printing."
I hope this helps solve your problem!
10-06-2009 01:41 PM
Welcome to the Community, MarkV! We hope karios was able to resolve your issue! Please take a moment and stop by this thread and introduce yourself....we'd love to learn a bit more about you!
If you have any further complications that require assitance, please do not hesitate to ask!
01-18-2011 04:49 PM
i am having the same issues. And i am not in Seal Only mode... how can i fix this?? i just replaced the ink cartridge today. and nothing will print. i get no error, the machine thinks its printing but nothing, not even a drop of ink is showing up on the machine. Please HELP!!
01-19-2011 04:49 PM
Thank you for your post. When you are experiencing a poor print quality or no print at all on the DM100i / DM200L mail machine, if you are using a Pitney Bowes brand Ink Cartridge, you can follow the directions below. If you are not using a Pitney Bowes brand Ink Cartridge, we will need to ask you to obtain a Pitney Bowes Ink Cartridge.
If the Ink Cartridge weighs 1.4 oz. it is empty (a full Ink Cartridge will weigh 2.4 oz.). If your Ink Cartridge is 1.4 oz, you will need a new Ink Cartridge.
Print a $0.00 stamp. If the print quality is good, you can process your mail. If the print is still poor, please follow these directions:
If the print quality is still poor, repeat steps 1-7 one more time. If the print is still poor, it will then be best to place a service request.
01-19-2011 07:24 PM
Welcome to the Community, Triton!
Please come over to our Welcome Thread and Introduce Yourself.
We look forward to getting to know you and having you as an active member of our Community!
07-26-2011 01:43 PM
I had the same problem with a replacement cartridge - I primed the ink tank and left it in the machine over the weekend.
By Monday morning it was printing normally after a few envelopes. Hope this helps,