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Newbie
AaronASI
Posts: 1
Registered: ‎03-30-2009

DM100i download hangs immediately

We just got a DM100i to replace our B700 and I having issues getting it to download the s/w updates. When I hit continue on the screen that tells me I have to update the s/w I get to the screen that says File 1 of 3 and it stays at 0%. I get the message internet detected and I can bring up the PB balance as well. Is there an alternate method to download the software.

 

On a side note the phone transfer tells me that because of technical difficulties the system cannot help me at this time, this is after I enter the meter serial number. Any help is much appreciated

 

Aaron

Product Support Specialist
PB-Jeremy
Posts: 1,578
Registered: ‎05-02-2008

Re: DM100i download hangs immediately

Aaron,

 

Thank you for your post!

 

I would first like to reset the software update request in our server, and have you attempt to download this software update again.  I have sent you a private message, as I will need to know which meter you have.  Could you please click on "Message" on the upper right hand corner of this page, and then click on Software Update.

 

Thank you,

Jeremy

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Visitor
kraft105
Posts: 1
Registered: ‎10-09-2009

Re: DM100i download hangs immediately

We are trying to download the update from Sept.  It appears that it is trying to update but will only go so far then it stops then we have to unplug the unit to re-set.

Moderator
SandyD
Posts: 130
Registered: ‎08-05-2009

Re: DM100i download hangs immediately

Hi Aaron and kraft105,

Welcome to the community!

If you have any additional questions on this topic, another topic, or about the community in general, please let us know. Also feel free to come over and Introduce Yourself. We hope to see you back soon! :smileyhappy:

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Product Support Specialist
PB-Jeremy
Posts: 1,578
Registered: ‎05-02-2008

Re: DM100i download hangs immediately

Hi kraft105,

 

Thank you for your message.

 

If you are attempting this through your PC meter connect program, could you take a look at this thread please:

 

 

If you are attempting this on your machine, could you take a look at the directions on the first post of this thread:

 

Cannot update meter - Model P700, P7L1, DM100 or D...

 

Thanks,

Jeremy

__________________________________________________________

If you have any questions regarding the board please drop me a message. If a post has answered your query please mark it as Solved
Please Kudos any posts that you find useful even if it was not your original query.

Kudos! Thanks!