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Visitor
QuickMail
Posts: 1
Registered: ‎09-03-2009

DM1000 - charges postage account without printing stamp

Yesterday and  today we have had an issue with our DM1000 that the tech people we usually deal with insist is impossible.

 

We were entering postage amounts manually when we got an error '0503' yesterday, the error occured after entering an amount and and pushing the tape print button, no tape printed, the staffer reset the machine and punched in the postage amount again and got a tape. She didn't think anything about it until she was closing for the day and discovered our postage was off by the amount that had been entered when the error occured. In essence we printed postage for four packages and the machine says we printed five.

 

It happened twice more today. I witnessed it happen on the second time. After the error this time we checked and saw there was no tape printed, we noted the error code '0503', reset the  machine and then checked the postage balance and batch count - we saw that the machine had counted the piece that generated the error and had deducted the postage amount from our balance, but as noted already it printed no tape.

 

If anyone has experienced similar occurences we'd be happy to hear if there are any solutions. Right now we are baffled and the tech folks don't believe us. We just happened to have a tech in town today and he came to look a the machine, but he could not get the error to repeat, of course. We also seem to be out the amount of postage that did not actually get imprinted, we're a small operation and cannot afford for this to happen again.

 

Thanks in advance for any input,

 

Scott

Product Support Specialist
PB-Jeremy
Posts: 1,578
Registered: ‎05-02-2008

Re: DM1000 - charges postage account without printing stamp

[ Edited ]

Hi QuickMail,

 

Thank you for your detailed post, and sorry to hear you are experiencing this error.

 

When you have error 0503 on your meter, a service representative will need to be dispatched to your location to fix this.  You will want to have the service representative dispatched, otherwise this error will continue to occur.

 

How to Place a Service Request Online

 

Thank you,

Jeremy

Message Edited by PB-Jeremy on 09-08-2009 10:29 AM
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SandyD
Posts: 130
Registered: ‎08-05-2009

Re: DM1000 - charges postage account without printing stamp

Hi QuickMail,

 

Welcome to the Pitney Bowes Community!

 

We hope your issue has been remedied, and would live to invite you to introduce yourself in this thread. If you have any other questions about your products or the community, please don't hesitate to let us know.  We hope to see you again soon!

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