Equipment, Hardware and Supplies

[albany]

Since the update to commercial based pricing my DM 100i meter defaults to MAN WT on the scale with 0.01 as the weight.  In order to actually weigh anything now you have to "clear" the scale.  It used to just stay as SCALE: 0lb 0.0oz - is there anyway I can get rid of this MAN WT and back to being SCALE all the time?  I think this must be in the options somewhere, but I can't seem to find anything that will make that MAN WT go away and the SCALE come back.  Thank you for your help and if my question is unclear or you need any additional information, please let me know.

[PB-Jeremy]

albany,

Thank you for your message.  I am going to want to check the software on your machine to see what the cause of this is, and how to correct it.  Could you please send me a private message with the model and serial number of your machine.  To send me a private message, click on my username PB-Jeremy, and click on Send this User a Message.

Thank you,

Jeremy

[SandyD]

Hi albany,

Welcome to the community!

If you have any additional questions on this topic, another topic, or about the community in general, please let us know. Also feel free to come over and Introduce Yourself in the linked thread. We hope to see you back soon!

[molly]

I'm having the same problem with the DM200L!  I've searched the manuals & website trying to find a solution - to no avail.  Please help.

[PB-Jeremy]

molly,

I have received your private message and replied to it.  You should have a private message in your inbox.  At the top right hand side of the page, click on .

Thank you,

Jeremy

[ShannonS]

Welcome to the community, Molly! We hope that Jeremy will be able to assist you with your issue. Be sure and stop by our Welcome Thread and Introduce Yourself. We love learning about our community members!

If you have additional issues or questions, please do not hesitate to ask!

[msmith]

We have the DM200 and are having the same issues.

[PB-Jeremy]

To correct this issue, you can follow these directions:

Set the Class

Press the Class key

Select 1st Class

Select Letter

Select Done

Next, you will need to save this as your default preset. 

Set the Preset

Press the Custom Preset key

Select Define Normal Preset

Select Yes, Store Preset

After "Please Wait" is no longer displayed, press the clear key once

Press the Normal Preset key

Now, reboot your machine by unplugging it, waiting 1 minute and then plugging it back in.  You should now have a scale weight of 0 lbs. 0.0 oz.

Thank you,

Jeremy

[ShannonS]

Welcome to the Pitney Bowes Forum, msmith! We hope that Jeremy has been able to assit you in resolving your issue. Please be sure and stop by our Welcome Thread and Introduce Yourself. We always enjoy getting to know our community members!

If you have additional questions or concerns, do not hesitate to ask!