Equipment, Hardware and Supplies

[officemama]

I added postage today and after the machine automatically tried to update.  Seems like I always have trouble with this part. 
"Connection to Data Center Lost".  Power cycle or call for assistance.  I turned the machine off several times.  From the menu tried to update.  Does it need to be updated or not?

[officemama]

The machine is a DM300c.

[officemama]

Also, it looks like an error message DE1D in the right corner.

[PB-Jeremy]

officemama,

When you have error DE1D on your meter, please follow these directions: 

• Turn off the machine for at least 1 minute and turn it back on

If this does not clear the error: 

• On the keyboard on the meter, hold Shift, the Symbol key and the “I” key and release.  This will force a reboot.

The “I” key should be pressed and released immediately.  Holding down the I key may change the display contrast.  If this does not clear the error, then a service representative will need to be dispatched. 

How to Place a Service Request Online     

Thank you,

Jeremy

Message Edited by PB-Jeremy on 09-10-2009 04:49 PM