12-22-2009 08:30 AM
Help! My postage meter does show the CBP, and posted my priority letters as such, however the post office called and said i owed another .15 cents per letter because i could not use the CBP!!!! so how do i get my postage meter to take that away??? Maybe PB should explain how and when you can use these new rates before they get automatically added to our machines. I had 151 pieces of mail, that needed to get there priority that i had to stick 151 .15 cent labels on, not fun.
Thank you- CC
12-22-2009 01:34 PM
The fact that you are using an approved IBI postage meter qualifies you for CBP postage. That's why you got the update. There seems to be some confusion amongst some Postal Service employees as to who qualifies for what. Since this problem first cropped up on this forum I have been attempting to get to the bottom of it and I'm beginning to see a clear pattern.
The Postal Service instituted two commercial pricing programs. Commercial Based Pricing is a program that rewards mailers that use digital meters such as yours that print a 2D bar code which, at the very least, helps the Postal Service identify the mailer, which is a big thing these days thanks to Homeland Security.
Commercial Plus is for mailers that have sent tons of Priority and/or Express mail in the past and expect to keep it up in the future. Qualifying for Comercial Plus requires some documentation.
Every time I try to talk to someone in the Postal Service about Commercial Based Pricing rules, they start talking about Comercial Plus Pricing. I don't think many of them are aware that there is any such thing as CBP.
It is also still unclear as to whether or not a qualifying shipping label is required. So far, my personal experience has been that it is not required. They may have intended for it to be a requirement but that's not how they wrote the regulation. If you go to this site and put the words commercial based pricing in the search bar you will find a link to 423 Prices and Eligibility, which is the regulation in question. Your loophole may be subparagraph 1.2(f).
If I were you I would call the Postmaster of the office that called you and ask them to explain how they determined that you did not qualify for CBP pricing and have your copy of the regulation ready when they claim they can't find it right now.
Now this is important: If they insist that you do not qualify, we here on the forum need to hear their reason. The only valid reason they could give is that your meter does not, "electronically transmit transactional data to the USPS." If that is true then PB has to roll back your update.
I encourage everyone to challenge your Post Office if they reject your CBP mail. Show them their regulation, and tell us what happened. We ought to be able to stir up enough trouble to get somebody to straighten this out once and for all.
12-22-2009 02:50 PM
Welcome to the Forum, Casey123! We hope that FNSBSDmailer has been able to help you in resolving your issue.(Thanks, Dave!)
Be sure and come over to our Welcome Thread and Introduce Yourself. This is a great place to learn more about your fellow community members, as well as tell us a little about yourself!
If you should have other questions or concerns, please do not hesitate to ask!
01-04-2010 04:39 PM
Sorry about this. Our engineers are still working on this.
03-03-2010 08:22 PM
Is there seriously not a resolution to this problem yet? It's been 3 months! Maybe supply us with longer meter tape in the mean time? I hope this is resolved soon.
I'm not familiar with the DM400, but I am familiar with PB's inability to accept a simple solution to a problem. I'm just curious, would a longer tape fit?