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Visitor
saw524
Posts: 1
Registered: ‎11-24-2009

CBP Postage

HI All,

 

I recently downloaded the update to our DM400.  If I am understanding this correctly the Post Office will accept the discounted mail rate if it is stated on the postage label (CBP) other wise you will have to pay the difference for priority and express mail at the counter.  I printed off the new postal rate for a priority package but the machine printed the 'Priority Mail Com BasPrice' onto the adjoining label.  So now the label isn't long enough to contain the complete message and these Postage Tape Strips are too expensive to be using two at a time.  Any ideas on how to get around this issue?

 

Sherry

Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: CBP Postage

Sherry,

 

Thank you for your message, and sorry about the problem with this.  We are aware of this problem, and are currently working on a solution.  Once we have a solution, I will let you know.

 

Thank you,

Jeremy

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Moderator
SandyD
Posts: 130
Registered: ‎08-05-2009

Re: CBP Postage

Hi saw524,

Welcome to the community!

If you have any additional questions on this topic, another topic, or about the community in general, please let us know. Also feel free to come over and Introduce Yourself. We hope to see you back soon! :smileyhappy:

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New Contributor
Westfield
Posts: 5
Registered: ‎11-30-2009

Re: CBP Postage

Has there been a solution to this problem? I also have the same issue.

 

thanks

Visitor
friendlyuser
Posts: 1
Registered: ‎11-30-2009

Re: CBP Postage

We, too, are having this problem and have had a few pieces of mail returned.  Hopefully the issue will be resolved soon, as our volume of outgoing mail increases drastically in the month of December.

Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: CBP Postage

I'm sorry, but we are still working on a fix for this.  I'll let you know once we have a fix in place.

 

Thanks,

Jeremy

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New Contributor
awardcon
Posts: 4
Registered: ‎10-31-2008

Re: CBP Postage

We too are having the problem of the new CBP message printing on the adjoining tape strip label.  Any updates yet??

Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: CBP Postage

I'm sorry, we don't have a resolution for this yet.  We are still working on this. 

 

Thanks,

Jeremy

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Visitor
joycef
Posts: 1
Registered: ‎12-18-2009

Re: CBP Postage

We are also having problems with the CBP not being shown on all of the labels that it is suppose to, so it  is then sent back for lack of postage  This is very frustrating & we are coming into a very busy season. Will this problem be resolved soon???

 

 

Product Support Specialist
PB-Jeremy
Posts: 1,579
Registered: ‎05-02-2008

Re: CBP Postage

joycef,

 

I'm sorry, but we do not have an eta yet of when this issue will be resolved.  Sorry about this.  We do have our engineers working on this issue.

 

Thanks,

Jeremy

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