I am excited to be a guest speaker at a B2B conference next week where the focus is on how to apply new media technologies in the B2B setting. I plan to showcase the PB User Forum as a great case study: creating a platform where customers can help other customers get the most out of their PB equipment and services, and where Pitney Bowes can provide value-added experiences like "Ask the Expert" to registered users. Congratulations to Mike Hardy, the uber-host, for establishing and maintaining this great communications platform.
