Admin Corner

From July 28th to July 31st, our experts Jeremy Canfield and Elizabeth Lombard will host an Ask the Expert forum on some of the USPS value added services.

• Are you interested in learning more about E-Return Receipt or getting signatures online at My Account?
• Contemplating using E-Return Receipt instead of the Green Cards?
• Are you able to process Certified mail pieces on your Mail Machine, Ascent or Sendsuite program?
• Perhaps you need some clarification on the difference between Signature Confirmation and Return Receipt?
• Need some clarification on the difference between a DUNS# and Mailer ID#?

Bring your questions to the Forum!  Elizabeth and Jeremy will be online every day to provide answers!

Has your company switched from the "Green Card" to e-Certified and e-Signature services? How did your legal department react to this idea? Have you been seeing all of your delivery confirmations?

These have been some of the hottest questions on the Forum. Switching to e-Certified can save your company money, but many of you have found that the process can be a rocky path!  Here are some comments from the Forum:

Karios: Occasionally, I could verify on the USPS website that the article had been received by the PO, but there was no record that the article had been delivered (when, in fact, it had been delivered).

readn10: With the amount of return receipts we do, it will save us several thousand dollars per year. My problem is convincing the attorneys to let go of the green card.

2MuchPaper: We have been using the electronic return receipt for close to two years now.  It is a great cost saver....This method has worked well and our attorneys approve as well.

If you're thinking of trying out these services for your company but aren't sure how to get started, there are several informative threads on the Forum. Browse or search through them to pick up tips from other Forum users. Here are some starting points:

• Certified letter, signature files and E-Return Receipt 
• eCertified 
• Certified/E-Certified
• Certified Mail  from Ask the Expert - Elizabeth Lombard: Postal Rules and Regulations

Pitney Bowes' postal regulations expert, Elizabeth Lombard, points out that e-certified and certified aren't the only ways to get confirmtion that your mail was delivered: "You really need to consider what the objective is when you add an Extra Service such as Certified Mail, Registered, Delivery Confirmation, etc.  There are a lot of ways to get delivery information, but some of these clearly cost more than others!"

Find Out More at Our Next "Ask the Expert" Forum

If you want to find out more about e-Certified and other USPS Extra Services, bring your questions to our next Ask the Expert Forum, July 28-31 on Using the Right USPS Extra Service to Meet Your Mailstream Needs.  Elizabeth Lombard and Jeremy Canfield will provide answers.