By now, the May 11 USPS postal rate change has come and gone and everybody's system is up to date and displaying the correct rates... right??
This is where social media like Forums really shine. On a phone support line, the customer service representative may give the same answer to person after person, one at a time. On the Forum, our most popular question - How to Update Postage Rates on Your PB Equipment - was viewed over 57,000 times. Talk about "one-to-many"! On average, each answer on the board was seen about 750 times. That's a big lever.
So, when you ask a question on the forum and get an answer, you're not only helping yourself - you're helping a lot of others as well. And it seems to be working: our 2009 USPS Postage Rate Change board has had over 355,000 views since we launched it last December, peaking right around the rate change date itself. Hopefully, those of you who needed help found what you were looking for!
The biggest win for everyone comes when users answer each other's questions. Who can give you a better answer than someone else who has "walked in your shoes"? The moral of the story? -- Share your wealth! You almost certainly have knowledge that someone else needs right now.
