01-02-2013 12:14 PM - edited 01-24-2013 03:42 PM
How to download the new rates
For instructions on how to download the new rates, try our new Update Assistant at www.pb.com/ratesandupdates.
Confirm your equipment has the new rates
To check or confirm that your DM Series meter has the new rates, try our new Update Assistant at www.pb.com/ratesandupdates.
Unable to download the new rates
If you are unable to make a connection when trying to download the new rates, visit www.pb.com/quickfix. Still have questions? Chat with one of our online Agents.
Equipment still has the "old" rates
If you downloaded the new rates before January 27, 2013 and your meter still displays the current rates, this is correct. Your meter will automatically switch over to the new rates on the effective date;
January 27, 2013. If your equipment still displays the old rates after January 27, 2013, you may have to update your preset/default settings. To update your preset/default settings, visit www.pb.com/presets