01-10-2012 10:24 AM
I have tried and tried to connect to Pitney Bowes, to update the postage on my machine. It will not connect. I have unplugged everything and pluged back in, still will not connect.
I know it may take a while, as lines are busy, but this doesn't seem to me, to be the problem.
Maria J Crow
American Implement, Inc-Ulysses
01-13-2012 05:27 PM
Earlier this week we did have a network issue where customers either couldn't connect to PB or their download got stuck. Our network is working fine now. If you're still having an issue connecting, please send me an email with your product code and serial so that I can look into your issue.
01-13-2012 10:14 PM
Welcome to the Community, not updating! We hope that Lori has been helpful to you! We'd love to see you stop over to our Welcome Thread and Introduce Yourself.
Should you have additional questions or concerns, please do not hesitate to ask!
01-19-2012 12:09 PM
I was on here last week, because I can not get my G900 to update. I have tried everything I have been told and I still have not got it to update. Now it is saying that no modem detected.
01-20-2012 11:19 AM
The "No Modem Detected" message indicates that the modem needs to be reset or the modem string is corrupted. Try the following instructions to correct the problem:
Note: Some machines have exhibited the behavior of dialing and connecting on the 1st attempt after a reboot has been completed, but will return to "No Modem Detected" on subsequent attempts. For this reason, it is very important to test the repair by testing the connection a 2nd time after completing step #1.
Unplug the machine for 30 seconds to reset. After reboot is complete, set the modem string back to the default values (factory setting):
|2||If it dials and connects OK, try connecting a 2nd time (Get PbP Balance) to ensure that the modem has reset. If it connects OK a 2nd time, it is a success.|
If "No Modem Detected" returns, edit the modem string to slow it down (below). After editing the string, try connecting again and repeat step#2 above.
If you continue to have problems, you might want to try chatting with a Support Agent. You can find the Chat option right from the Rates and Updates Assistance home page.
01-24-2012 10:18 AM
We have a G900 SN#3108792 and i been trying to download updates i connect to the data center but it disconnects after about a minute. is there another way to update my machine?
01-24-2012 10:50 AM
There are 3 methods which can be used to make a connection to the data center on the DM300C-DM500C / G900 series machines:
Regarding these 3 methods, here are the directions on how to troubleshoot a failed connection.
If you are unable to make a connection, such as adding funds or checking your balance, please follow these directions.
If using an analog phone line
On the meter, press the Menu button, press the down arrow key once, choose Data Center Options and select Phone Setting, to get to the Phone Settings Menu.
Basically, if phone number 18662978025 does not work, you can change it to 18005904857, and try to make a connection. If you are unable to make a connection with blind dialing off, you can try turning blind dialing on, and attempt to make a connection.
If you are still unable to make a connection, then it is best to try a different analog phone line to make the connection (usually a fax machine line will work). It is also best not to have any interference on the line, such as a splitter, filter, DSL or wireless hub. It is best to have the phone line going directly from the wall outlet to the meter.
If you have the same exact problem when using a different phone line, then the problem may be with the meter. At this point, it would be best to place a service request. However, if you are able to make a connection or have a different problem when using a different phone line, this point towards the problem being with your phone line. At this point, it would be best to check with your IT person or your phone company.
If using a network line
When experiencing problems with making connections (adding postage, downloading updates) when using Constant Connect (network), you can follow these tips:
You must have the Pitney Bowes hardware device “Constant Connection” to allow you to connect over your network. Constant Connection is a device which connects to the mail machine via a USB port. On the other end of this device is an RJ45 connector. You will connect your network cable (typically aka Ethernet) to this RJ45 connector. Once you have this connected, I would next suggest setting up the meter properly:
Dynamic IP Address Setup
Static IP Address Setup
If you are still unable to make a connection, you can use our testing utility to verify that Pitney Bowes is able to communicate through your network. Here is a link to the testing utility. I would try this first, as this usually gives a clear diagnostic of a connection problem.
If there is a failed test, on this web page under “Troubleshoot a Failed Test” are details of what the cause of the failed test is.
Ports and DHCP Server Notes
List of IP addresses and URL's for their IT person to add as an exception in any firewalls/content filters/anti-virus programs that they might have running on their routers or servers on the network. They need to make sure they have all of the URL's and the IP addresses as an exception.
Note: You may or may not need to add the Primary and Secondary DNS
Note: If you are not using a DHCP server, you must supply an IP Address or MAC Address.
Software updates/DLA Ports 20&21 (FTP)
PBP Ports 80 (HTTP)
IP Addresses used for constant connection
Distservp1.pb.com 22.214.171.124 - http
Distributor 126.96.36.199 – ftp
Cometservp1.pb.com 188.8.131.52 - http
Postage By Phone 184.108.40.206 – ftp
Pbdlsp1.pb.com 220.127.116.11 – http
18.104.22.168 – ftp
Dlsdlpla.pb.com 22.214.171.124 – http
DLA - Updates 126.96.36.199 – ftp
Primary DNS port – 53 188.8.131.52
Secondary DNS 184.108.40.206
Also, if IP address 220.127.116.11 is programmed into your firewall, please change this to 18.104.22.168 (FTP through ports 20 and 21). If IP address 22.214.171.124 is programmed into your firewall, please change this to 126.96.36.199 (HTTPS on port 443). We changed from the ‘old’ to ‘new’ IP address on 3/17/2011.
Make a connection
Press the Refill Postage button
Choose Get PBP Balance
If connecting the meter to your computer
In order for PC Meter Connect to run properly, your PC must meet these minimum requirements:
If a phone line is connected to the meter, please disconnect this phone line. Also, If you have virus checking/firewall software installed on your PC, such as Norton or McAfee, please check your settings to ensure that FTP downloads are allowed.
Next, connect the USB cable from the meter to your PC, making sure to use a Hi-Speed 2.0 USB port. Now, launch PC meter connect and confirm your PC detects the Meter. The Icon in your system tray should display “Meter Detected.”
If you are unable to connect, launch PC Meter Connect, click on File and select Internet Settings. Try alternating between Chunked and Non-Chunked, and HTTP Mode, FTP Active and FTP Passive. After making a change, click OK, and try to connect.
If you are still unable to connect, you can go back into File > Internet Settings, and put a bullet in the circle next to Use Internet Explorer proxy settings and click OK. Now, try to connect. If you are still unable to connect, let’s go back into the PC Meter Connect Internet Settings. Now, put a bullet next to the option Manual proxy settings, and use your own network’s Proxy Address and Authentication Settings (if used). Click OK once these are set and try to connect.
If you are still unable to connect, you will want to make sure that you have ports 21 and 80 open.
Also, you can add these IP address as exceptions:
Pb.com 188.8.131.52 (port 80)
Distservp1.pb.com 184.108.40.206 (port 80)
220.127.116.11 (port 80)
Cometservp1.pb.com 18.104.22.168 (port 80)
22.214.171.124 (port 80)
Cometservm1.pb.com 126.96.36.199 (port 80)
188.8.131.52 (port 80)
Pbdlsp1.pb.com 184.108.40.206 (port 80)
220.127.116.11 (port 80)
Dlsdlp1a.pb.com 18.104.22.168 (port 21)
Dlsdlp1b.pb.com 22.214.171.124 (port 21)
01-24-2012 10:57 AM
Welcome, Ben1985! We hope that Jeremy has resolved your issue! We'd love to see you stop over to our Welcome Thread and Introduce Yourself. This is a great place to get to know the folks around here!
Should you have additional issues, please do not hesitate to ask!
01-24-2012 12:55 PM
Still having connection issues.. Im not much of a IT guy so i could only try some of the sugestion you gave me.
But i still get disconnected to the Data Center. Is there like a part or another way of updating this machine?
01-24-2012 01:00 PM
Thanks for your message.. I still have connection issues. Dont know much of setting up the router and i replied to Jeremy
about it so hopefully he can give me another suggestion.