Hi Ben1985,
There are 3 methods which can be used to make a connection to the data center on the DM300C-DM500C / G900 series machines:
- Connect analog phone line to the meter
- Connect network cable to the meter
- Connect meter to a computer via USB cable and use PC Meter Connect program
Regarding these 3 methods, here are the directions on how to troubleshoot a failed connection.
If you are unable to make a connection, such as adding funds or checking your balance, please follow these directions.
If using an analog phone line
On the meter, press the Menu button, press the down arrow key once, choose Data Center Options and select Phone Setting, to get to the Phone Settings Menu.
- Dial type should be tone
- If you need to press a 9 to get an outside line, Dialing Prefix should have a 9
- PBP Phone number should be 18662978025 or 18005904857.
- Blind Dialing is best set to off, but sometimes on works
Basically, if phone number 18662978025 does not work, you can change it to 18005904857, and try to make a connection. If you are unable to make a connection with blind dialing off, you can try turning blind dialing on, and attempt to make a connection.
If you are still unable to make a connection, then it is best to try a different analog phone line to make the connection (usually a fax machine line will work). It is also best not to have any interference on the line, such as a splitter, filter, DSL or wireless hub. It is best to have the phone line going directly from the wall outlet to the meter.
If you have the same exact problem when using a different phone line, then the problem may be with the meter. At this point, it would be best to place a service request. However, if you are able to make a connection or have a different problem when using a different phone line, this point towards the problem being with your phone line. At this point, it would be best to check with your IT person or your phone company.
If using a network line
When experiencing problems with making connections (adding postage, downloading updates) when using Constant Connect (network), you can follow these tips:
You must have the Pitney Bowes hardware device “Constant Connection” to allow you to connect over your network. Constant Connection is a device which connects to the mail machine via a USB port. On the other end of this device is an RJ45 connector. You will connect your network cable (typically aka Ethernet) to this RJ45 connector. Once you have this connected, I would next suggest setting up the meter properly:
Dynamic IP Address Setup
- Power down the meter
- Verify that Constant Connection hub is firmly connected to the USB port on the meter, and that your network cable is firmly connected to the hub. Power up the meter.
- Go into Menu >DataCenterOptions > Network Settings
- Get IP should be set to Auto
- Press the down arrow key and verify MAC Addr is populated (if it is not, please let me know this)
- Press the Home key
- Attempt to connect
Static IP Address Setup
- Power down the meter
- Verify that Constant Connection hub is firmly connected to the USB port on the meter, and that your network cable is firmly connected to the hub. Power up the meter.
- Go into Menu >DataCenterOptions > Network Settings
- Select Get IP and Select Specify Address Manually.
- Set your IP Addr, Subnet Mask and Gateway
- Press the Home key
If you are still unable to make a connection, you can use our testing utility to verify that Pitney Bowes is able to communicate through your network. Here is a link to the testing utility. I would try this first, as this usually gives a clear diagnostic of a connection problem.
http://www.pb.com/cgi-bin/pb.dll/jsp/ProductCategoryEditorial.do?Failed_Page=%2fjsp%2fProductCategor...
If there is a failed test, on this web page under “Troubleshoot a Failed Test” are details of what the cause of the failed test is.
Ports and DHCP Server Notes
List of IP addresses and URL's for their IT person to add as an exception in any firewalls/content filters/anti-virus programs that they might have running on their routers or servers on the network. They need to make sure they have all of the URL's and the IP addresses as an exception.
Note: You may or may not need to add the Primary and Secondary DNS
Note: If you are not using a DHCP server, you must supply an IP Address or MAC Address.
Port #’s
Software updates/DLA Ports 20&21 (FTP)
PBP Ports 80 (HTTP)
IP Addresses used for constant connection
Distservp1.pb.com 199.231.44.31 - http
Distributor 152.144.128.244 – ftp
Cometservp1.pb.com 199.231.44.36 - http
Postage By Phone 152.144.128.236 – ftp
Pbdlsp1.pb.com 199.231.44.30 – http
152.144.128.226 – ftp
Dlsdlpla.pb.com 199.231.44.28 – http
DLA - Updates 152.144.128.44 – ftp
Alternately 199.231.32/20
Primary DNS port – 53 165.87.13.129
Secondary DNS 165.87.201.244
Also, if IP address 152.144.128.214 is programmed into your firewall, please change this to 199.231.45.3 (FTP through ports 20 and 21). If IP address 152.144.128.167 is programmed into your firewall, please change this to 199.231.45.35 (HTTPS on port 443). We changed from the ‘old’ to ‘new’ IP address on 3/17/2011.
Make a connection
Press the Refill Postage button
Choose Get PBP Balance
If connecting the meter to your computer
In order for PC Meter Connect to run properly, your PC must meet these minimum requirements:
- Vista(32-bit only), XP or 2000 Operating System with latest service packs. Not compatible with Mac, Windows 7 or 64-bit Operating Systems.
- 1.2 GHz processor
- 512 MB RAM
- Administrative Rights
- Internet Connection
If a phone line is connected to the meter, please disconnect this phone line. Also, If you have virus checking/firewall software installed on your PC, such as Norton or McAfee, please check your settings to ensure that FTP downloads are allowed.
Next, connect the USB cable from the meter to your PC, making sure to use a Hi-Speed 2.0 USB port. Now, launch PC meter connect and confirm your PC detects the Meter. The Icon in your system tray should display “Meter Detected.”
If you are unable to connect, launch PC Meter Connect, click on File and select Internet Settings. Try alternating between Chunked and Non-Chunked, and HTTP Mode, FTP Active and FTP Passive. After making a change, click OK, and try to connect.
If you are still unable to connect, you can go back into File > Internet Settings, and put a bullet in the circle next to Use Internet Explorer proxy settings and click OK. Now, try to connect. If you are still unable to connect, let’s go back into the PC Meter Connect Internet Settings. Now, put a bullet next to the option Manual proxy settings, and use your own network’s Proxy Address and Authentication Settings (if used). Click OK once these are set and try to connect.
If you are still unable to connect, you will want to make sure that you have ports 21 and 80 open.
Also, you can add these IP address as exceptions:
Pb.com 199.231.44.12 (port 80)
Distservp1.pb.com 199.231.44.31 (port 80)
152.144.128.244 (port 80)
Cometservp1.pb.com 199.231.44.36 (port 80)
152.144.128.236 (port 80)
Cometservm1.pb.com 199.231.44.215 (port 80)
152.144.128.230 (port 80)
Pbdlsp1.pb.com 199.231.40.30 (port 80)
152.144.128.226 (port 80)
Dlsdlp1a.pb.com 152.144.128.44 (port 21)
Dlsdlp1b.pb.com 199.231.44.28 (port 21)
Thank you,
Jeremy
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