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New Contributor
flwrz4u
Posts: 3
Registered: 05-19-2009
0

rate change

I need help!! I cannot get my machine to change to .44

I have gone through the steps to change the presets 3 times and have turned the

machine off for 30 seconds and it still reverts back to .42

Any other advice??

Product Support Specialist
PB-Jeremy
Posts: 939
Registered: 05-02-2008
0

Re: rate change

Hi flwrz4u,

 

I see a tag was added to your post, DM300.  I would just like to confirm, is this your model number?

 

Thank you,

Jeremy

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New Contributor
flwrz4u
Posts: 3
Registered: 05-19-2009
0

Re: rate change

Hi Jeremy

I actually have the Model DM 400. Sorry about that.

Appreciate any help you can give me at this point!

 

Product Support Specialist
PB-Jeremy
Posts: 939
Registered: 05-02-2008
0

Re: rate change

Flwrz4u,

 

Sorry about the hassle with this, but we have a different couple models of DM400.  Can you let me know which one you have?

 

 

DM400C

DM400C



DM400

DM500

 

Thank you,

Jeremy

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New Contributor
flwrz4u
Posts: 3
Registered: 05-19-2009
0

Re: rate change

OK -  

My contract says DM400 with intellilink interface ....Doesn't look like either of those photos.

There is no scale, only a feeder and the screen which sits upright

My Operator Guide Book says DM300L and DM400L

The code I was given to download the new rates was G800

Confusing

Frequent Contributor
karios
Posts: 94
Registered: 05-13-2008

Re: rate change

flwrz4u,

 

I'm just wondering...Have you tried unplugging your machine? If not, I would recommend doing so for 3 - 5 minutes and then plugging it back in. I believe your meter is supposed to download rate changes automatically.

 

I hope this will work for you!

Product Support Specialist
PB-Jeremy
Posts: 939
Registered: 05-02-2008
0

Re: rate change

Hi flwrz4u,

 

I'm sorry, that was my mistake, you have the DM300L / DM400L series.

DM200i DM300i DM400i DM300L DM400L

 

When you try to update the meter, if it says no updates available, could you take a look at this thread: 

 

"It still says $0.42" - --HOW TO UPDATE PRESETS ON YOUR METER

 

Thank you,

Jeremy

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