2009 USPS Postage Rate Change

[Tara2372]

NOTHING is working for me in updating my machine with the new postage rates.  I have a DM400c. 

The last time I had to download new rates, I did NOT have to connect the meter to an analog line or a LAN (local area network).  I just pressed menu, selected Data Center Options, selected Check for Updates, etc., etc.

Now, no matter which way I try to download the new rates (they way I did it in the past and also connecting to an analog line), I am continually receiving the same message:  Data Center Connection Lost - Try to Power Cycle OR if problems persists call service.  An error message will also appear in the right-hand corner.  Usually it's DE1D but sometimes it's DE00. 

I already placed a service call (I am INSISTING that someone physically come to the office) as I suspect there might be a possible problem with the machine. 

What do you think is going on here?

Thank you.

[BkkprPam]

Tara,

We have SAME machine SAME problem NO help! Nothing works.

Please update if the service person is able to get it to work and we will know to do the same.

I am ready to pull my hair out over this!

[PB-Jeremy]

Hi Tara2372,

Thank you for your detailed post, and sorry about the problems you are having with this.  If the service representative has not arrived at your location yet, this thread may be helpful:  DM400c loses connection-cannot download

Can you let us know what the cause of this was for you?

Thank you,

Jeremy

[Tara2372]

The Pitney Bowes service tech just left.

He asked me to get in touch with our IT Department and ask whether we have a static or a dynamic port (Anyone?  Anyone?).  He then said that if he have a dynamic port, he needs to know the IP address, the gateway and the subnet mask numbers.  I guess this is what an IT department is for because I am totally clueless. 

IT never got back to me, but the PB tech figured out that we have a dynamic port.  He actually had to unplug our machine and carry it over to our fax machine (which is in a different room).  He was then able to download the new rates. 

[BkkprPam]

Darn, that won't help me, I tried using the phone line (on a non-dsl one) and it didn't work.

[Tara2372]

I know ... This is all so frustrating.  Just place a service call.  At first, the PB tech hemmed and hawed over the phone about coming to the office, but I insisted.  Good luck and keep me posted. 

[BkkprPam]

Tech took over an hour but got it downloaded; NOT through the internet, he agrees with me that there is a major malfunction with the PB servers.

We had to actually plug it in to our phone box where it FIRST comes into the building and even then it took several tries to get it.

Now I am over 8 hours behind on work just trying to figure this all out.